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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sarah Koppe

June 10, 2024

5  out of  5 rating by Sarah Koppe
"I've had State Farm with Randall Chewning as my agent for 10 years now and they have always taken care of me. From being single and needing car insurance and renters, through getting married and combining my husband's state farm policy with mine, and most recent buying my first home and needing home owners insurance. I will always recommend them to anyone needing a new agent or insurance company."
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John Chewning

May 24, 2024

5  out of  5 rating by John Chewning
"Knowledgeable, Friendly, and Trustworthy"
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Rebecca Cassell

May 16, 2024

5  out of  5 rating by Rebecca Cassell
"Excellent service! Two other companies weren’t even interested in giving us a quote for a homeowner’s policy for our father’s house while it was in a realtor’s hands (including my own State Farm agent). The Chewnings had a quote and policy for us within a couple hours … as well as the rest of our family’s policies! Thanks to Dawn and Margaret for taking care of us!"
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Steven Titze

March 19, 2024

5  out of  5 rating by Steven Titze
"Never any issues with this office and all of the staff are helpful and friendly. Thank you and keep up the great work!"
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Damie Husson

January 23, 2024

1  out of  5 rating by Damie Husson
"Improperly counseled regarding coverage of HVAC unit which ended up costing me $6500 out of pocket. I then cashed out my life ins policies Nov 7th. SF proceeded to autodraft premiums for canceled policies. When I contacted Randall Chewnings office it was obviously not a great concern as I was told that the billing office & policy offices are not the same... and "a request for refund has been submitted". Weeks later I received a partial refund with note stating "remainder of funds will be refunded upon payment clearing bank." Understand this was AUTODRAFTED so there was no excuse for "clearing". 1- 1/2 weeks later I received the balance of premiums withdrawn from my bank. After numerous emails & phone calls of which Randall pawned off to others, I FINALLY received my payment for my cashed in life policy today, Jan 22nd. Lost check in mail, reissued & mailed in Dec., etc..none of which was true. I have been a customer for over 20years & never filed a claim. I was shocked to discover how poorly I was treated and how dismissive this agency was regarding situation. Direct deposit of funds should have been the response but instead I received excuse after excuse for over 2mos."
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January 21, 2024

4  out of  5 rating by Scottie
"People that work there are very nice."
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Virginia Crowe

December 3, 2023

5  out of  5 rating by Virginia Crowe
"Mr. Chewning assisted us and was very professional. Offered advice and was very nice and respectful. Even met us today and it's a Sunday!"
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Mike B

November 19, 2023

5  out of  5 rating by Mike B
"The agent is the best, but may still explore other insurance options. My insurance bill was once reasonable but it's gotten so high, and I'm not even sure why I'm 55 and my husband is over 60!"
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Daniel Naseeb Culpepper

October 10, 2023

5  out of  5 rating by Daniel Naseeb Culpepper
"I've been with State Farm for over 15 years and Randall Chewning's location is one of the best I've had the pleasure to deal with. Sarah Cox has helped me multiple times and she always provides great customer service and solves whatever I need."
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C Dwight McCarty

September 27, 2023

5  out of  5 rating by C Dwight McCarty
"Prompt, accurate service."
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jaila Y

September 26, 2023

5  out of  5 rating by jaila Y
"Sarah was absolutely amazing! Made the whole process quick & easy, glad to be starting my insurance journey with her!!!"
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Bryan Young

September 11, 2023

5  out of  5 rating by Bryan Young
"Very knowledgeable on all my insurance needs"
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Matthew Simpson

July 18, 2023

5  out of  5 rating by Matthew Simpson
"I’ve worked with Randall and his team for the past several years for our auto and personal insurance policy. They are extremely responsive and very helpful. I had a claim about a year ago, and they immediately became engaged and helped me get my truck back on the road. I trust their expertise and experience. I love that I can walk into their office, shake their hand, and have a conversation! I also love they they are invested in our community, particularly in countless community events and activities. Keep up the good work!"
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Zane Vogner

May 8, 2023

5  out of  5 rating by Zane Vogner
"You talk about people that care about people, it’s this branch right here, any issues I’ve had they have taken care of well beyond my expectations, I just want to say thank you and I appreciate this branch to the fullest."
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Mark Maloney

March 28, 2023

5  out of  5 rating by Mark Maloney
"When high winds took down a 40-foot pine tree in my backyard, knocking down power lines and damaging the utility service entrance, Randall immediately responded. Repairs were made within three days and a coverage check was received within a week. Couldn't ask for better and friendlier service. Thanks, Randall!"
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Adam Sovkoplas

February 8, 2023

5  out of  5 rating by Adam Sovkoplas
"Sarah helped us with both our business vehicle insurance and our home owner policy and did a great job of finding the right fit for both at an affordable rate."
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Sabrina Fayne

February 2, 2023

5  out of  5 rating by Sabrina Fayne
"We have been a customer of Randall and Dawn for about 10 + years and they are excellent in customer service. I have to call them often because of my business needs and they are always prompt, never seem frustrated with having to help me, and their employees are very kind every time I call."
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Richard Barbee

November 10, 2022

5  out of  5 rating by Richard Barbee
"Insurance review, quite helpful."
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Beth Burdine

November 10, 2022

5  out of  5 rating by Beth Burdine
"They made the process of obtaining homeowners insurance with our most recent move quick and painless. They are great about checking in and making sure you have the insurance you need for potential future problems. Totally recommend!"
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Gerald Abney

June 5, 2022

5  out of  5 rating by Gerald Abney
"Great help and easy to deal with. Thank you Margaret for you patience."
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Elwood Blue

May 29, 2022

4  out of  5 rating by Elwood Blue
"Seems like do they do great job. They been good to me."
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Megan Dobner

October 25, 2021

5  out of  5 rating by Megan Dobner
"Elayna was super helpful in answering all of my questions! Great service!"
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Stephanie Crawford

October 29, 2020

5  out of  5 rating by Stephanie Crawford
"Super friendly makes process easy and efficient. They treat you as family."
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Judith Turner Fine

October 13, 2020

5  out of  5 rating by Judith Turner Fine
"This has been my insurance agent for years. Anytime I need something I just pick up the phone and they take care of it."
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Ricky Pittman

October 9, 2020

5  out of  5 rating by Ricky Pittman
"These people are so very nice and not at all pushy like a lot of insurance places I've seen. Their pricing is the best I have found yet and even though I have just recently started a policy with them on our Auto insurance I have had the renters insurance for a while now. When we lived in Lexington our place was broken into and they reimburse us for everything that was taken and we're so considerate and compassionate about our unfortunate circumstance. Hi Margaret nice getting to know you 😁"